gold 111 Privacy Policy

Introduction

gold 111 treats the privacy of its users with the highest importance. This Privacy Policy is a legally binding document that clearly explains how your personal information is processed when you use the gold 111 website and platform.

By using gold 111's services, you are considered to have accepted the terms set out in this policy. This policy applies together with our Terms and Conditions and both documents should be read together.

Important Note: This policy may be revised at any time. If changes are made, the updated date will be noted on this page and a notice will be posted on the platform.

1 What Information We Collect

1.1 Information You Provide Directly

gold 111 collects information you provide yourself during activities such as account registration, login, or deposit. This includes:

Full name and date of birth
Email address and mobile number
National ID or passport number (for identity verification)
bKash, Nagad, or Rocket mobile account number (for transactions)
Bank account details (for bank transfers)
Security questions and password

1.2 Automatically Collected Information

When you use the gold 111 platform, some information is collected automatically. This includes:

IP address and device identifier information
Browser type and operating system
Pages visited on the platform and time spent
Gaming activity logs (bets, wins, losses)
Information collected through cookies and similar tracking technologies

1.3 Information Received from Third Parties

For identity verification or fraud prevention purposes, gold 111 may collect certain information through approved third-party verification agencies.

2 Purpose of Using Information

gold 111 uses collected information for the following legitimate purposes:

Account Management: To create, verify, and secure accounts.
Transaction Processing: To complete deposits, withdrawals, and bonus payments.
Customer Support: To resolve your issues through 24/7 support.
Security and Fraud Prevention: To keep accounts secure and detect unauthorised activity.
Legal Compliance: To comply with applicable laws and regulations.
Service Improvement: To improve platform performance and user experience.
Promotional Communication: To inform you about relevant offers and updates, subject to your consent.

Responsible Gaming: gold 111 also uses collected information to identify potentially problematic gaming patterns so we can provide support in a timely manner. To learn more, read our Responsible Gaming Guidelines.

3 Information Storage and Security

3.1 Retention Period

gold 111 retains your information while your account is active and, after it is closed, for a defined period as required by law. Transaction records and identity verification documents may be kept for an extended period.

3.2 Technical Security Measures

gold 111 uses industry-standard security technology to protect your information:

All data transfers are secured through SSL/TLS encryption.
Sensitive information stored on servers is kept in encrypted form.
Multi-layer firewalls are used to prevent unauthorised access to accounts.
Regular security audits are conducted.
International security standards are followed for processing payment information.

3.3 Account Password Responsibility

You are responsible for keeping your account password and login details confidential. If you notice any suspicious activity, contact the gold 111 support team immediately.

4 Sharing Information with Third Parties

gold 111 does not sell your personal information to third parties for commercial purposes. However, information may be shared in the following specific circumstances:

Payment Processors: Relevant information is shared with the concerned financial institution to complete transactions via bKash, Nagad, Rocket, or bank transfer.
Identity Verification Agencies: Information may be shared with approved verification agencies to meet legal requirements.
Technology Partners: Information may be shared on a limited basis with contracted technology companies needed to operate the platform.
Legal Authorities: Information may need to be provided to the relevant authorities under a court order or legal obligation.
Fraud Prevention: Information may be provided to relevant agencies to prevent serious fraud or money laundering.

Agreements with third-party partners include data protection conditions, and they may only use information for the specified purpose.

5 Cookies and Tracking Technologies

The gold 111 platform uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.

5.1 Types of Cookies

Essential Cookies: Ensure the basic functions of the platform (login session, security).
Functional Cookies: Remember your preferences (language, interface settings).
Analytics Cookies: Collect platform usage statistics to help improve the service.

5.2 Cookie Control

You can disable non-essential cookies from your browser settings. However, this may limit some platform functionality.

6 Your Rights and Controls

As a user of the gold 111 platform, you have the following rights:

6.1 Right to Access Information

You may request to know what information we hold about you. On the basis of a verifiable request, gold 111 will provide that information within a set timeframe.

6.2 Right to Correct Information

If your account contains incorrect or incomplete information, you may request a correction. You can update much of your information yourself from account settings.

6.3 Right to Request Deletion

In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations or legitimate business requirements.

6.4 Right to Opt Out of Promotional Communication

You may opt out of promotional emails or messages at any time. To do so, contact the gold 111 support team or change your notification preferences in account settings.

7 Protection of Minors

gold 111 strictly prohibits anyone under the age of 21 from using the platform. Age is verified at account registration and appropriate measures are taken to prevent minors from registering.

gold 111 never knowingly collects or stores any information from anyone under the age of 21. For more information on this, you can read About Us.

8 International Transfer of Information

gold 111's technology infrastructure operates on servers located in various countries. As a result, your information may be processed or stored outside Bangladesh. Appropriate contractual safeguards are in place to protect your information in such cases.

gold 111 is committed to maintaining the security and confidentiality of information at all times when transferring data internationally.

9 Changes to the Policy

gold 111 reserves the right to revise this Privacy Policy as needed. In the case of significant changes, users will be notified by email or through the platform.

If you continue to use the platform after changes are made, you will be considered to have accepted the revised policy. It is therefore advisable to visit this page regularly. For answers to common questions, you can check our FAQ section.

10 Contact and Complaint Resolution

If you have any questions, complaints, or information-related requests regarding this Privacy Policy, contact the gold 111 support team:

Live Chat: Available 24 hours a day, 7 days a week in Bengali and English through the platform.
Email: [email protected]

gold 111 aims to respond to your request within a reasonable time. Privacy-related complaints are given the highest priority.