gold 111 Terms and Conditions

These Terms and Conditions ("Terms") govern the use of the gold 111 platform and all services under it. gold 111 is an online gaming and sports betting platform that provides casino games, live casino, slots, fishing games, and betting on cricket and other sports for Bangladeshi users.

By registering an account, logging in, or using any service on this platform, you confirm that you have read, understood, and unconditionally agreed to these Terms. If you do not agree with any part of these Terms, please refrain from using any gold 111 service.

gold 111 reserves the right to change, amend, or update these Terms at any time. If you continue to use the platform after any change takes effect, that will be considered your acceptance of the updated Terms. We therefore recommend reviewing this page regularly.

To use gold 111 services, you must meet the following conditions:

• You must be at least 21 (twenty-one) years of age.
• You are creating the account yourself and voluntarily, and not on behalf of any third party.
• Participating in this type of online gaming is lawful for you in the jurisdiction where you reside.
• You have not previously been banned from gold 111 or had your account suspended.
• You are operating only one account; multiple accounts by the same person are strictly prohibited.

If gold 111 determines that a user does not meet the age requirement, the relevant account will be closed immediately and any funds or winnings in that account may be forfeited. It is the user's own responsibility to ensure their age and identity are accurate.

3.1 Creating an Account

To open an account on gold 111, you must provide accurate and complete information. Your name, date of birth, mobile number, and all other registration details must be genuine and verifiable. Registering with false or misleading information may result in the account being cancelled at any time.

3.2 Identity Verification (KYC)

gold 111 may request a national ID card, passport, or other government-issued document for identity verification at any time. Completing identity verification may be mandatory before a withdrawal is processed. If you refuse to submit documents, gold 111 reserves the right to hold payments or restrict your account.

3.3 Account Security

It is your responsibility to keep your account username and password completely confidential. You are personally responsible for all activity carried out from your account. If you suspect unauthorised access to your account, notify the gold 111 support team immediately.

• Use a strong and unique password.
• Do not share your login details with any third party.
• End your session after logging in on a public device or network.

The following payment methods are available for deposits and withdrawals on gold 111: bKash, Nagad, Rocket, and bank transfer (including major Bangladeshi banks such as Dutch-Bangla Bank, Islami Bank, and BRAC Bank).

4.1 Deposit Terms

Before making a deposit, ensure that the payment method you are using is registered in your own name. gold 111 may cancel transactions made using third-party payments or conducted through a third party.

4.2 Withdrawal Terms

Withdrawal requests are generally processed within 10 to 45 minutes. Withdrawals may be held if identity verification has not been completed. If you have used a bonus, the related funds cannot be withdrawn until the specified wagering requirement has been met.

4.3 Anti-Money Laundering

gold 111 is committed to preventing money laundering and terrorist financing. Any suspicious transaction will be investigated and may be reported to the relevant authorities where applicable. Our Privacy Policy contains full details on how information is collected and used.

New members on gold 111 will receive a 100% bonus on their first deposit, up to a maximum of ৳15,000. The wagering requirement for this bonus is 15 times the bonus amount. For example: on a ৳1,000 deposit you receive a ৳1,000 bonus; total balance ৳2,000; wagering requirement to fulfil: ৳1,000 × 15 = ৳15,000.

The following general conditions apply to all bonus use:

• Each bonus offer has its own wagering requirement and validity period, as stated in the offer details.
• Bonus funds cannot be withdrawn directly; the wagering requirement must be fulfilled first.
• If bonuses are claimed by creating multiple accounts, all related accounts will be cancelled.
• gold 111 reserves the right to change, suspend, or cancel any bonus offer at any time.
• If a bonus is not used within its specified validity period, it will be cancelled automatically.
• The same general policy applies to all offers, including weekly reload bonuses, slot bonuses, cricket bonuses, and referral rewards.

6.1 Fair Play Policy

gold 111 maintains a fair and transparent gaming environment for all users. Using any software, bots, scripts, or automated processes to operate an account is strictly prohibited.

6.2 Prohibited Activities

• Attempting to hack an account or gain access to another user's account.
• Exploiting system vulnerabilities or bugs; if you find any, you must report them to gold 111 support immediately.
• Colluding to place bets or attempting to manipulate game results.
• Operating multiple accounts from the same IP address.
• Attempting to harass or harm other users on the platform.

6.3 Game Results

gold 111 games are operated through software from approved game providers (Pragmatic Play, PG Soft, JILI, Evolution, Spribe, and others). If a bet result becomes uncertain due to a server error or technical issue, gold 111 reserves the right to void that bet and return the original stake.

gold 111's VIP program has four tiers: Bronze, Silver, Gold, and Platinum. A weekly cashback benefit applies at each tier, calculated as a fixed percentage of that week's net loss (total losses minus total winnings).

Example: A Gold tier member with a net loss of ৳20,000 in one week can receive a maximum cashback of ৳20,000 × 0.9% = ৳180. gold 111 may change the detailed conditions for VIP tier advancement at any time.

gold 111 believes that gaming is entertainment, not an addiction. We encourage our users to play in a healthy and controlled manner. The platform offers deposit limits, session time limits, and a self-exclusion feature.

If you feel your gaming habits are getting out of control, please read our responsible gaming guidelines and seek the support you need. Requests for self-exclusion or account restrictions can be made via 24/7 live chat or email.

• Do not bet more than you can afford to lose.
• Do not game with borrowed money.
• Do not use gaming as a way to solve financial problems.
• Avoid gaming under the influence of alcohol or other substances.

All gaming activity on gold 111 is strictly for users aged 21 and above. If you suspect someone you know who is a minor is using the platform, contact us immediately.

9.1 Suspension by gold 111

gold 111 may suspend or close any account without prior notice in the following circumstances:

• If any provision of these Terms is violated.
• If fraud, deception, or money laundering is suspected.
• If it is found that an account was created using a false identity or false information.
• If evidence of prohibited software or techniques is found.
• If a breach of the age requirement is confirmed.

9.2 Closure by the User

Any user may request closure of their own account at any time via 24/7 live chat or email. It is recommended to withdraw any eligible balance before closing the account.

The gold 111 platform is provided on an "as is" basis. We do not guarantee uninterrupted or error-free service. Service may be temporarily disrupted due to technical issues, maintenance, or circumstances beyond our control.

gold 111 is not responsible for:

• Financial loss caused by the user's own mistakes or negligence.
• Delays caused by failure of third-party services (payment gateways, internet connections).
• Any irregularity in game results caused by unexpected technical errors.
• Inability to access the service due to limitations of the user's device or software.

In any circumstance, gold 111's maximum liability will be limited to the current balance in the user's account.

11.1 Submitting a Complaint

If you believe there is an issue with a game result, payment, or account matter, please first raise the complaint through gold 111's 24/7 live chat or email support. Support is available in both Bengali and English.

11.2 Resolution Process

gold 111 reviews every complaint fairly and within a reasonable time. The relevant account or transaction may be temporarily suspended during the investigation. If gold 111's decision is not final, the user may submit additional information or evidence.

For quick resolution of common questions and issues, visit our Frequently Asked Questions (FAQ) section, where detailed answers to common problems are provided.

All content on the gold 111 platform — logos, designs, text, game interfaces, software, and other elements — is protected under intellectual property law. Reproducing, distributing, or using any part of this content for commercial purposes without prior written permission from gold 111 is prohibited, except for personal use.

Games and related content from game providers (Pragmatic Play, PG Soft, JILI, Evolution, Spribe, and others) are protected under their own intellectual property rights.

Full details of how your personal information is collected, stored, and used can be found in our separate Privacy Policy document. By accepting these Terms, you also agree to the Privacy Policy.

gold 111 keeps your personal information secure using SSL encryption and industry-standard security technology. Transfer of information to third parties is limited strictly to legal obligations or the requirements of service delivery.

gold 111's Android and iOS mobile apps are available through official channels. All provisions of these Terms apply equally to use of the app. gold 111 is not responsible for apps downloaded from third-party app stores or unofficial sources.

Ensure you have a secure internet connection when using the app on a mobile device. Exercise caution when logging in on a public Wi-Fi network.

15.1 Entire Agreement

These Terms and Conditions, the Privacy Policy, and any promotional terms together form the entire agreement between gold 111 and the user. Any prior oral or written understandings are replaced by this agreement.

15.2 Severability

If any provision of these Terms and Conditions is found to be legally unenforceable, all remaining provisions will continue in full force and effect.

15.3 Language

The Bengali version of these Terms and Conditions is authoritative. If any conflict arises between the Bengali and English versions, the Bengali version will prevail.

15.4 Contact

If you have any questions or comments about these Terms and Conditions, please contact gold 111 via 24/7 live chat or email support. Support is available in both Bengali and English. To learn more about gold 111, visit our About Us and Our Commitment page.